Company Profile
PLM Group Services established its operations in Australia in 1970 with a single electrical maintenance contract with the Commonwealth Bank of Australia. The Commonwealth Bank has continually renewed its contracts with PLM consecutively for almost 40 years; this in itself is testament to the company’s commitment to delivering a comprehensive range of solutions with a high level of customer service in a cost effective manner.
PLM Group services provides throughout Australia with an enviable client portfolio which includes many blue-chip public, private sector and government clients. PLM Group Services is an Australian family owned and operated company. The entire group is a one-stop shop for the provision of routine and on-demand maintenance of large facilities and employs more than 3,000 employees, consultants and contractors throughout Australia to deliver these services.
Our technically experienced management team has expertise in energy audits (which can reduce costs for facilities owners), excellent training programmes and management information and control systems. The business is structured to provide a single point of contact for our customers no matter where they are located and we do this with the support of our team of Asset Specialists, employees, subcontractors and consultants. We provide these services from our 24x7 centralised Helpdesk providing customers with one point of contact to report service faults, enquire about accounts, and for general management or technical support.
Our helpdesk is supported by the latest web-based technology in Computerised Maintenance Management Systems (CMMS), and this enables our customer service team to maintain a high level of communication throughout the entire work request process and to provide regular and on-going reports to our customers. We believe our company’s continued growth has been a direct result of the commitment from our team of dedicated people, our focus on delivering innovative solutions, and by understanding our customers business so that we can offer value-added services.
